Finally made it around to posting this.

Ive been away ever since a couple of weeks after I ordered my dcd 1000.

I received the unit brand new and was excited about it. Definitely wanted to see what it could do from what it couldn't. While testing the unit I noticed a problem with one of the drives not being able to read a cd on occasion. Okay so I continued to monitor the problem figuring that maybe cd's were dirty or maybe there was a problem with the drive reading burned cd's. I was able to rule out any of these causes.

Next step was to call up AA & get the problem rectified. Made the call, & was instructed to send the unit back (paying overnight shipping one way since we couldn't afford the downtime of not having a machine). Unit was sent back promptly (I was happy) & now this whole testing process was back in session.

Tested the unit briefly & decided that it was probably working if not 100%, well enough to use it in a gig on the saturday. Saturday came and throughout the day we noticed a now new problem with the other drive. It would not open/close at times when the open/close buttons were used. Then everything would be fine after a few very long seconds (especially in a gig). Now I & everyone in my crew were extremely upset, from one problem to the next.

Called AA again and was instructed of my options. There was no way I was paying another shipping charge to send the unit back.

Ultimately a new unit had to be sent to me which I felt should have been sent to me since the first problem I had with the unit. I also felt that the first overnight shipping charge (which wasn't cheap) that I spent to send the unit back should have been reimbursed.

I decided to stay away until I had some kind of closure to the whole long scenario, & I could comment at the end instead of during. So far the new unit has been fine, although I really havent gotten the chance to vigorously test it but so far it is fine & yes the dcd 1000 is a nice unit.

For those who think that this is just a crazy rant..I would like to say thank you to Joey who really took care of me for the most part, he's a good guy. AA customer support is very good, I really wasn't expecting their CS Dept. to be that good. Even though I was upset with the whole incident, the CS made a difference. Now that everything is cleared up I am back.

p.s. Joey what's your e-mail address?

I'm glad that everything got sorted out for you. I was just wondering why you didn't exchange it at the store, most stores will do an exchange in X amount of days if you experience a problem.

Well anyway welcome back.

Couldn't return it to the store because it was past 45 days. The problem wasn't fully assessed until after the time & I was told to contact AA directly.

Thnx for the welcome.

No problem, I thought you had the problem immediately.

Sorry I have been out on the road lately. Joeys email is Joeyz@americandj.com. By the way I am now sales manager for Antari effects machines. So now I'm the guy that can blow smoke up your