I just noticed that as I'm registering my items, I'm not adding any points. Is there something else I have to do? Or do I pretty much have to register 100 items to get anything?

ok so I finally found the info on the program. Once you log in, you can't find any instructions on how the program works. You gotta be logged out to find the directions.

The 30 day rule is going to be a problem for me. I'll have to call into customer service and see what we can work out.

I've chosen to simply ignore the rewards program. I don't have time to go through hoop jumping. 30 days isn't enough time for me to be able to "stop and deal with this sort of thing".

Sure, maybe I am cheating myself out of some rewards. Oh well. If it can't be applied from the moment of purchase, I don't have time for it.

Likewise, with their latest contenst, I'd enter, but I am not going to make a YouTube account because I honestly have little to no use for YouTube. Again, maybe I'm cutting myself off from some possible rewards, but I honestly can't be bothered to make a video, much less deal with the cluster-intercourse that is YouTube.

My thoughts: If you can't handle it in-house, it ain't worth my time. Too many people rely on MySpace, FaceBook, Twitter and other crap sites for their business. Give me a god damn break. If you're not willing to spend some money, how the hell am I supposed to take you seriously?

I doubt ADJ is gonna want me to send them my serial numbers well after a year of ownership. The boxes are gone and the lights are in production. I make money off them. Reward enough for now. I'd like to get more gear for less money, but hey, I'll have to try other methods.

well I bought 10 64 Par LEd pros lights, so that's 3000 points I'll be missing out on unless they take care of me. I still have all the boxes. It's just a matter of having time to cut all the bar code crap off of a box in the peak time of the year.

Hopefully they'll understand, and I won't have to get pissed.

I tossed my boxes. I've moved on. Don't have time for this reward points stuff. Be nice if they just did my receipt and serial numbers, but I can't take time at an event to extract serial numbers and right now, it's too difficult to get out of the truck to deal with.

Claim yours. Might as well use it for something. No sense in those points going to waste.

I'm in the business of working events and making money at it. I don't have and won't have time and won't make the time to deal with such trivial nuisances.

However, I'm not saying "Hey, program is crap, lose it". What I'm saying is there has to be a better way to implement it, say, such as an online registration where you put in the serial numbers.

yeah I THOUGHT, all I had to do was register the serials online. That would be the easiest thing to do. But then I guess anyone could go online a register gear in numerical order to build up false points.

I hope it works out. I don't want a bad taste in my mouth.

Here is a direct quote from Scott Davies himself the owner of ADJ and AA, "Well as with all forms of points and rebates the item must be verified. Since we don't sell the products direct we MUST collect the UPC codes. IT IS MADE VERY CLEAR IN ALL PRINTED MATERIALS ABOUT THE PROGRAM."

http://www.americandj.com/ADJAdvantage.aspx

I believe the link above is the one you found that mentions the 30 day rule.

Sincerely,

Well, with boxes long gone and fixures owned a year, I'm screwed...

(gee, reminds me of stuff around my house... don't even go there!)

I've felt ADJ has been very clear from day 1 how the program works. I just don't have time for it. If I'm cutting myself short, then so be it.

I'll still continue to buy ADJ fixtures and continue to ignore the rewards program.

Example: The replacement fog machine they sent me because of a warranty repair in 2002 is STILL sitting in the shipping box and sealed as it arrived my house. It has NOT been touched in any way other than moved around and even placed in an Arriba case, STILL in the brown cardboard box.

Haven't had a real "job call" for a fog machine in years. No motivation to crack that box open.

quote:

Originally posted by CMBDJ:
yeah I THOUGHT, all I had to do was register the serials online. That would be the easiest thing to do. But then I guess anyone could go online a register gear in numerical order to build up false points.

I hope it works out. I don't want a bad taste in my mouth.

Well what I was doing was logging into the system before reading anything. But once you're logged in you can't read anything. All you see is a place to register your items. Another odd layout of the ADJ site.

I've noticed a few quirks here and there with the new ADJ web site. Just hope their webmaster team read this and makes adjustments as necessary.

I'm about to overhaul one of my sites. I expect problems too.

Its a shame that ADJ don't run this program in the UK now that they are a major seller here. We in the UK miss out yet again....

So today I'm on my third attempt to reach someone at ADJ about my situation.

I've left 3 messages, 2 for "Jennifer" who is said to be the person I need to speak with, and a third message ona general customer service mail box.

I started sending in the required info for recent purchases when I started this thread, so far.....no points have been awarded to my account.

I finally spoke with Jennifer about my issue with my 64LED pros and she said she'd present it to her manager and see what could be done.

We'll see!

I got my points...all of them. Thanks ADJ!